Question 1

What certifications does BEST NC offer?

Accepted Answer

We offer AHA (American Heart Association), ECSI, NAEMT (National Association of Emergency Medical Technicians), and ARC certifications including BLS, ACLS, PALS, CPR/AED/First Aid, Heartsaver, Stop the Bleed, Pediatric First Aid, and EMT/AEMT/Paramedic courses.

Question 2

Where is BEST NC located?

Accepted Answer

Our main training center is located at 2411 Robeson Street, Suite 200, Fayetteville, NC 28305. We also offer on-site training at your location throughout North Carolina.

Question 3

Do you offer on-site training for businesses or organizations?

Accepted Answer

Yes! We bring all equipment and instructors directly to your workplace or facility. This is a popular option for hospitals, clinics, schools, and businesses throughout NC. Contact us for a custom group quote.

Question 4

How do I register for a class?

Question 5

How far in advance do I need to register?

Accepted Answer

We recommend registering at least 48 hours in advance to secure your spot. Same-day registration may be available depending on class availability — just call us to check.

Question 6

Can I reschedule my class?

Accepted Answer

Yes. If you need to reschedule, please contact us at least 48 hours before your class and we will move you to another available date at no charge.

Question 7

When will I receive my certification card?

Accepted Answer

Certification cards are issued directly after the class concludes. You will receive your digital certification card before you leave.

Question 8

How long is my certification valid?

Accepted Answer

BLS, ACLS, and PALS certifications are valid for 2 years per AHA guidelines. CPR/AED/First Aid and Heartsaver certifications are typically valid for 2 years as well. Check your specific card for the expiration date.

Question 9

What happens if I don't pass the skills test?

Accepted Answer

Our instructors work with every student to ensure they feel confident. If additional practice is needed, we will schedule a remediation session. We want every student to succeed.

Question 10

Is the certification accepted at hospitals and employers?

Accepted Answer

Yes. Our AHA, ECSI, NAEMT, and ARC certifications are nationally recognized and accepted by hospitals, clinics, and employers across North Carolina and the United States.

Question 11

How much do courses cost?

Accepted Answer

Pricing varies by course type. Visit our Services page for current pricing, or contact us for a group rate quote. We offer competitive pricing with no hidden fees.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and other payment methods. Payment is required at the time of registration.

Question 13

What is your refund policy?

Accepted Answer

Cancellations made 48+ hours before class receive a full refund. Cancellations within 24–48 hours receive a credit toward a future class. Cancellations less than 24 hours before class or no-shows are non-refundable. See our Terms of Service for full details.

Question 14

What should I bring to class?

Accepted Answer

Just bring a valid photo ID and a willingness to learn! All mannequins, AED trainers, and course materials are provided. Wear comfortable clothes as you will be kneeling and performing hands-on skills.

Question 15

Do I need any prior medical experience?

Accepted Answer

For BLS, CPR/AED/First Aid, Heartsaver, and Stop the Bleed — no prior experience is needed. ACLS and PALS are designed for healthcare providers who already hold a valid BLS certification.

Question 16

How long are the classes?

Accepted Answer

Class length varies by course. CPR/AED/First Aid and BLS classes typically run 2–4 hours. ACLS and PALS courses are longer, often a full day or split across two sessions. Exact times are provided at registration.

Frequently Asked Questions

General

Scheduling & Registration

Certification & Cards

Pricing & Payment

Course Requirements

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