Frequently Asked Questions
Your card will be issued immediately following class.
An American Heart Association (AHA) card expires the last day of the month two years from your class date. So, if you took your class on March 10th, 2017, your card would expire on March 31, 2019.
Good news, unless today is the last day of the month, your card is still valid. Go here to find a list of our upcoming classes. As long as you recertify before the end of the month, your certification will be uninterrupted.
Yes, if the class you’re taking is within 60 days of the expiration date.
Yes. If you would like to renew all three certs in the same day you will need to meet the following criteria:
Have current or recently expired (within 30 days) certification in both ACLS and PALS.
Be prepared for class. This will be a lot of information to cover in one day and you will be switching between ACLS and PALS patients and information all day long.
If you meet these requirements then sign up for both the ACLS update and PALS update for the same day using the link below.
Feel free to use course books you already have on hand, as long as they are the current edition.
If time is a major concern, we can schedule a one-on-one class so that all instruction time is spent on you, speeding the process. You can click here to register.
For a group CPR class, we try for 90 minutes at most, but this may vary depending on class size and the skill level of the students. Classes in which students are already very familiar with CPR (such as medical and EMS personnel) tend to go very quickly.
In the case of more advanced classes, the amount of time doing practical work varies according to the difficulty of the course.
Unfortunately, no. You will need to be pre-registered to take a class with us. The main reason is that we need to maintain a certain instructor-student ratio and can’t do so if students are added at the last minute.
It's also important to register as early as possible, because classes fill up quickly.
No. Absences are seldom a problem, but we’ll run a class if we have one student. You rely on our certifications for your job, so we won’t cancel on you.
No. In fact, if you're not able to attend one of our classes, a B.E.S.T. instructor can meet you at your home or workplace. You can click here to register.
All classes require pre-registration and prepayment. You can pay through our website.
No, to make sure we have the right number of instructors, we need payment up front. We also recommend that students register as early as possible, because our classes tend to fill up quickly.
We accept all major credit and debit cards.
When you pay, you’ll immediately receive a receipt via email.
Email us, and include the following information: Desired course, number of students and location. We’ll follow up with you to arrange a class.
In most cases, yes. Classes are designed so that you never have to do CPR on the floor. You will use a table or other structure for your compressions. However, if you have any disability or restriction that prevents you from compressing the mannequin’s chest by the required 2 inches, we will not be able to certify you.
Rest assured, we’ll do everything we can to get you certified, so long as we can do so within AHA parameters.
Classroom and online training fees are non-refundable. No exceptions. No-Shows forfeit the registration fee.
You may cancel and reschedule your class once without any additional fees. This must be done 24 hours prior to the class start time. Cancellations and rescheduling may be done by emailing: email@example.com.
Your rescheduled class must be within 90 days of your original registration. If you do not attend the 2nd class, your payment will be forfeited.
Cancellations are extremely unlikely, but we do reserve the right to cancel a class due to emergencies, inclement weather, or other reasons deemed necessary. In the unlikely event that your class is canceled, you may re-register for another class or request a 100% refund.