SMS Terms of Service

These SMS Terms of Service ("SMS Terms") govern the text messaging (SMS) program operated by BESTNC, LLC dba Best Emergency Services Training ("we," "us," or "our"). By opting in to receive text messages from us, you agree to these SMS Terms. Please also review our Privacy Policy for information about how we collect, use, and protect your personal information.

1. Program Description

Our SMS program is used for customer care related to CPR, BLS, ACLS, PALS, First Aid training, class registration, AED products, and general support. Messages include replies to inquiries, class confirmations, schedule updates, certification notices, cancellation or rescheduling notices, and customer support.

2. Opt-In Consent

You may opt in to our SMS program by either of the following methods:

• Completing a class registration through our booking system and checking the SMS consent box during checkout.
• Providing your mobile number to our staff in person or by phone and giving explicit verbal consent to receive messages.

By checking the consent box or giving verbal consent, you expressly consent to receive recurring text messages from Best Emergency Services Training at the mobile number you provided. Consent is not a condition of purchase.

If a customer texts our business number first, we may send a one-time reply to that inquiry. Texting our business number is not an opt-in for recurring messages.

3. Message Types

Depending on how you interact with us, you may receive messages including:

• Responses to your text or email inquiries
• Class registration confirmations and receipts
• Appointment and class schedule reminders
• Certification card status and pickup notifications
• Class cancellation or rescheduling notices
• Follow-up messages regarding your training or inquiry
• Customer support communications

4. Message Frequency

Message frequency varies depending on your interactions with us. You may receive multiple messages per month related to your inquiries, class schedules, and certifications. Message and data rates may apply. Contact your mobile carrier for details on your messaging plan.

5. How to Opt Out

You can opt out of receiving SMS messages at any time by:

• Replying STOP to any text message we send
• Texting STOP to (910) 900-8284 or (828) 616-4040
• Emailing us at studentsupport@bestnc.com with your request to opt out
• Calling us at 910-900-8284

After opting out, you will receive one final confirmation message. You will not receive further SMS messages unless you opt back in.

6. How to Get Help

If you need assistance with our SMS program, you can:

• Reply HELP to any message for support information
• Call us at 910-900-8284
• Email us at studentsupport@bestnc.com

7. Age Requirement

You must be at least 18 years of age to opt in to our SMS program. If you are under 18, you must have parental or guardian consent to participate. By opting in, you confirm that you meet this requirement.

8. Your Mobile Carrier

We are not liable for delayed or undelivered messages. SMS delivery depends on your mobile carrier's network and is subject to carrier limitations. Check with your carrier for information about your messaging plan and any applicable fees.

9. Carrier Disclaimer

We participate in the 10DLC (10-Digit Long Code) messaging ecosystem. Our SMS program is intended to comply with the CTIA Messaging Principles and Best Practices and applicable carrier guidelines. Carriers are not liable for delayed or undelivered messages.

10. Data Sharing

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. We may share your information with service providers (such as messaging platforms) only as necessary to operate our SMS program, and these providers are required to keep your information confidential.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Changes to These Terms

We may update these SMS Terms of Service from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued participation in our SMS program after any changes constitutes acceptance of the updated terms.

12. Contact Us

If you have questions about these SMS Terms or our text messaging program, please contact us: